COVID-19 Response: An Update and Word of Encouragement from our Executive Director

We have modified much of our programming, and our food bank and thrift store are both open. At our food bank, we have introduced a grab-and-go system. We are open on Monday, Wednesday, Thursday & Friday from 10:30am-2:00pm. New Horizons Thrift Store is open Tuesday-Saturday from 10:00am-4:00pm

For now, all food will be distributed as prepackaged hampers, based on household size. We are limiting physical contact, so our intake staff will connect with community members at the front door. Community members are encouraged to practice social-distancing while accessing the food bank.

At New Horizons, donations are only being accepted on Wednesdays and Saturdays, and masks are required when shopping at the store.

Our Seniors Programs are very much operational, and food hampers and essential items are available for delivery.

NOTE: Welcome Inn will be closed to all public access throughout this crisis, so community members are encouraged to bring umbrellas if it’s raining. There are also no bathroom facilities available at this time. Thanks for your understanding in this regard.

Read our full COVID-19 response HERE

Welcome Inn has responded to COVID-19, but . . .
There’s still MORE TO BE DONE!


The North End

Even though the North End of Hamilton is changing and gentrification is a reality, our community still faces high rates of poverty, soaring housing costs and health-related concerns.

Help Hamilton


For us, it’s not about creating another program; it’s about empowering members of the community so that all might be well. Welcome Inn promotes wellness in eight key areas.

Find Wellness


A vibrant community is rooted in participation, and everyone is welcome to contribute. Share your time and talents with others through volunteering in a program.


We are making a difference in Hamilton

We are all involved in fostering community. Here are just a few of Our Stories.

All Our Stories matter! They are stories of belonging, and they capture the resilient spirit of the people in our community.

Read the latest story here, or check out the “Our Stories” page to see more of the amazing people who are part of Welcome Inn!

Read More Impact Stories

Welcome Inn’s Annual Report 2019-20

August 25, 2020Welcome Inn has had an amazing year, and our Annual Report captures some of the highlights!Read More